Frequently Asked Questions
Q. What is the purpose of a meet and greet?A. All new clients require a meet and greet before any service can be booked. Please note: We need at least a weeks notice to book your meet and greet so take this into consideration when you are making pet care plans. Our initial meeting will take about 30 minutes to cover the following:
- Meet you and your pet and get to know your pet's needs.
- Get detailed information about caring for your pet (s) and your home.
- Understand your pet's daily routine.
- Review services and pricing.
- Receive a key and instructions to enter your home.
- Answer any questions you may have about the service.
Q. What if I am a returning client?
A. Returning clients who are regular clients and book services weekly or monthly can just send us an email or text us their pet requests and we will schedule the service and an invoice will be sent. Occasional or vacation clients can go on line and book and pay directly from the website. Please Note: We do get very busy and book up around holidays and peak seasons. Clients are encourage to book at least two weeks in advance.
Q. How is my privacy protected?
A. It is our policy at Grand Bark to protect the privacy of clients. We will not disclose any personal information including the client's name, phone number, address, or email without the express consent of the client. We also respect the privacy of a client's home and will restrict our activities to only the areas we need to access in order to take care of your pet (s). Keys have tags on them only with your pets first name and file number.
Q. Is Grand Bark Bonded and Insured?
A. Yes, we maintain insurance coverage at all times with Pro Fur. We take responsibility of your home and pets when they are in our care so your property and pets are covered against mishaps.
Q. What is your cancellation policy?
A. Regular clients (weekly and monthly users) can text our office before 8.a.m. to cancel the service for the same day and will receive a credit. After 8 a.m. the service will be charged for the day. Vacation clients who need to cancel will receive a credit and can be applied to their next booking if they contact our office 24 hours prior to the service date starting.